Email alerts

Q. How do email alerts work and how much does it cost to use this feature?

A. Email alerts are used to send an email message to a predefined group of people when a respondent has completed a survey. The message that is sent can contain answers from the survey. The email message can also be sent only if certain conditions are met from within the survey. For example:

For example, if you are doing a customer satisfaction survey, you could have a question that is asks respondents if they are satisfied with their service. If respondents were to answer "No, I am not satisfied" then they could be directed to a question asking them to define the problem and provide their contact information. You could then set up the email alert to send the respondent's contact information and the reason they are not satisfied ONLY IF then answered "No, I am not satisfied".

To use this feature:

  1. Assign an Email Alert ID (10 characters or less)

  2. Email Subject: The subject header in the email.
  3. From Address: The from address for this email.
  4. Email Alert Filter: The filter defining when this email should be sent. If the filter is left blank then an alert will be sent for every completed survey.
  5. Email Addresses: A list of address that will receive this email. One address per line.
  6. Email Text: The text of the email. To insert answers from the survey use the "iQ" option to insert question variables. These variables will be replaced with the actual answers from the respondent in the email (works similar to a mailmerge function).
  7. Click Add to build additional email alerts. Click Delete to delete out unwanted alerts.

    The pricing for this function is as follows: